Facilities management services cover the following major areas of information technology.
Network Management
Hardware management
System operation
Software Management
Asset Management
SI provides a variety of flexible support options including network management, hardware support, troubleshooting, equipment protection, technical support, troubleshooting, etc. These services allow customers a significant amount of flexibility in configuring the appropriate support system. It allows the customer to tailor the service to the business and is defined accordingly
Time taken to respond to calls.
Time taken to restore service.
Hours of the day the service is valid
Engineers and equipment are placed on standby to meet the customer's urgent needs, ensuring that hardware and software are used to their maximum capacity and that mission-critical systems are quickly serviced, ensuring that downtime is significantly reduced.